FAQs

Below you’ll find answers to our most commonly asked questions. Still can’t find what you’re looking for? contact us.

How can I request a quote?

You can either use the price calculator on the prices page or shoot us an email—we typically respond to quote requests within 15 minutes.

Can you meet my deadline?

For papers containing less than 10,000 words, we guarantee we’ll return it the next day. We’ll add an additional 24 hours onto the guaranteed return time for every additional 10,000 words your paper contains. If you need a document in half the time, simply add our express service at checkout. And for even tighter deadlines, send us an email, and we’ll do our best to accommodate!

Can you accommodate different file formats, such as PDF, LaTex, and iBooks?

○ Yes, we proofread several types of non-standard documents, including the above file formats and many more. Email us with more details, and we’ll chat specifics!

Can a proofreader reduce the word count of my paper?

Our proofreaders’ primary objective is to correct the spelling, grammar, and readability of your paper, not to shorten it. However, as a standard part of the editing process, unnecessary words are often removed.

○ If you’d only like some of your paper proofread, upload the portion of your document you’d like us to edit. As an alternative, you can email us the document in its entirety and highlight only the portions you’d like us to review.

Can you rewrite my work for me?

While we always aim to improve and enhance the quality of your document through proofreading and formatting, we won’t rewrite your paper. We want to ensure you’re submitting your best work, not the work of someone else.

Do you offer tutoring services?

While we don’t personally offer tutoring services, we can recommend a tutor for you.

How do you calculate the price?

We charge per word and apply a different rate to native and ESL documents, which reflects the amount of editing required. If you need your work returned within a shorter time frame, we also offer an Express Service at an incremental rate.

Can you format my document?

No problem! Our freelancers can format your paper to align with your exact specifications. To request this service, simply add formatting at checkout. You’ll be prompted to provide us with all of the relevant details at the end of the upload process.

How can I request help with technical issues?

Send us a message, and we’ll be happy to look into it. If you’re having an issue uploading your document, simply email us your document, and we’ll upload it for you.

What type of proofreading services do you offer?

We offer a broad spectrum of proofreading services that aim to improve grammar, punctuation, and spelling, as well as clarity and word choice. For a full list of our services, visit our How It Works page.

How do you process my payments?

We process all payments securely through Worldpay, a FTSE 100 company and one of the world's largest and most renowned payment companies.

My paper is highly specific. Can I request a proofreader with experience in my industry or topic?

No problem! Let us know what you’re looking for, and we’ll do our best to match you with a specialist in your field.

Do you work on the weekends and holidays?

We do! We edit 24 hours a day, 7 days a week, 365 days a year. Comments, questions or concerns? Feel free to Contact us.