FAQs

Below you’ll find answers to our most commonly asked questions. Still can’t find what you’re looking for? Contact Us

How can I request a quote?

You can either use the price calculator on the prices page or shoot us an email—we typically respond to quote requests within 15 minutes.

Can you meet my deadline?

For a document containing less than 10,000 words, we guarantee we’ll return it the next day. We’ll add 24 hours onto the guaranteed return time for every additional 10,000 words your document contains.

If you need your document in half the time, simply add our Express Service at checkout. And for even tighter deadlines, send us an email, and we’ll do our best to accommodate!

Can you proofread and edit different file formats, such as PDF, LaTex, and PPT?

Absolutely, we proofread several document formats, including DOC, DOCX, PDF, PPT, PPTX, XLS, XLSX, GDOC, LaTeX, RTF and TXT and many more. Only DOC and DOCX files are accepted via the website, so please email us with a different file format and we’ll upload it for you!

Can a proofreader reduce the word count of my document?

Our proofreaders’ primary objective is to correct the spelling, grammar, and readability of your document. However, as a standard part of the editing process, unnecessary words are often removed.

If you’d only like some of your document proofread, please upload the portion of your document you’d like us to edit. As an alternative, you can email us the document in its entirety and highlight the portions you’d like us to edit.

Can you rewrite my work for me?

While we always aim to improve and enhance the quality of your document through proofreading and formatting, we won’t rewrite your paper. We want to ensure you’re submitting your best work, not the work of someone else.

Do you offer tutoring services?

While we don’t personally offer tutoring services, we can recommend a tutor for you.

How do you calculate the price?

Our prices are transparent and affordable. We charge per word and apply a minimum price equivalent to 1,000 words. If you need your work returned within a shorter time frame, we also offer an Express Service.

Can you format my document?

No problem! Our freelancers can format your work to align with your exact specifications. To request this service, simply add our Formatting Service at checkout. You’ll be prompted to provide us with all of the relevant details at the end of the upload process.

How can I request help with technical issues?

Send us a message, and we’ll be happy to look into it. If you’re having an issue uploading your document, simply email us your document, and we’ll upload it for you.

What type of proofreading services do you offer?

We offer a broad spectrum of document editing services including proofreading, copyediting, and formatting. For a full list of our services, visit our services page.

How do you process my payments?

We process all payments securely through Stripe, and one of the world's largest and fastest-growing online payment providers.

My document is highly specific. Can I request a proofreader with experience in my industry or topic?

No problem! Let us know what you’re looking for, and we’ll pair you with the perfect proofreader for your field.

Do you work on the weekends and holidays?

We do! We edit 24 hours a day, 7 days a week, 365 days a year. Comments, questions or concerns? Feel free to contact us.